Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Rolling tariff cancelled

Hi I was on a rolling tariff £15 a month 75GB data and the usual unlimited texts etc but I’ve just logged onto my account then I get a text and an email saying my tariff has been cancelled and I’m going onto a pay as you go, ok I don’t mind will just...

Resolved! Problem with activation

Just replaced my phone so a renewed contract, tried to activating my free offer with amazon prime, tried several times today and keep getting this, any ideas?

Resolved! Data

I have currently run out of data, it is possible to carry over from previous months where it was not fully used rather than pay £10 for a bolt on

Account

Hi can I have a little help with the following please- I have a new phone so don't need a new one.- I have been speaking to my son in law and he was saying that he is paying £10.93 per month for 18GB data and unlimited calls and texts.- my grandchild...

Resolved! cancel a contract

how do I cancel a monthly contract?

Resolved! Almost no mobile data speed

I signed up to a 2 year contract with an iPhone 13 in September 2022. From day one, I've had almost no mobile signal. To the point where podcasts and songs will routinely stop several times to buffer and iMessages hardly ever send unless I'm connecte...

Resolved! Retuning AirPods Pro box opened

Does anyone know if I can return these if the box has been opened? I haven’t worn them I just opened the box to see how big and the shape the earbuds where. I do know with distance selling regulations I do have a right to a refund. I know that you ca...