Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

02 Purecard

Do you get an actual physical card sent out that has an expirydate on it? I can't use mine on any websites as it asks for an expiry date and when I log-in on my account, all it gives me is a card number and security number.

Resolved! ordering on a Friday

I am due a upgrade on Friday this month and I wondered when it will be delivered Thanks in advance

Resolved! Tariff renewing for a full year, thought it would be a rolling month by month

Hello, I am confused why my sim only tarrif contract, which was initially for a year, renewed for a full year without my knowledge. I was under the impression that it would be a month by month thing not a full year. Now to get out of my O2 sim only d...

Resolved! Contact impossibility

Hi, I have tried in vain to get someone to answer the phone on 202. I called at 2015 expectibng the callcentre to be open until 2100 as per my Bill Summary. Nope, they all left at 20-00. Book a call, yeah they will call back in 10 days.. I'm not joki...

Resolved! vat

agreement for my 2 sim only charges is £22 each = £44.00 including vattodays bill shows £22 each + vat = £51.60 Why the sudden change? not had any notification of any increase

Resolved! Unable to get decent mobile phone coverage in flat

Hello, Im really struggling to get a decent phone signal in my flat. When I speak to people, they either can't hear me or there is a long delay before they hear what I've said. I understand its either probably something to do with the construction of...

Resolved! If I get a new contract today will the price increase in April (next month)?

My SIM only contact expired some time ago and I am interested in a new tariff. If I take one of the tariffs shown on my app, will the price increase in a few days when inflation is added or are prices fixed at this stage? Thanks...

Resolved! RPI price increase 😡

I am really at a loss how i am supposed to pay for this extortionate price increase- will be getting a cheap sim after i am out of contract or is there anything i can do sooner??

Resolved! Charged for a tablet I was told was free

Hi. Over 2 years ago I was given a tablet with my new phone. Very belatedly I have been told I have in fact been paying a monthly charge for this .Do I have any comeback from o2 about this. ?

Resolved! In regards to my phone iPhone 12 Pro max

Hi 02. I’ve recently applied two days ago for a phone iPhone 12 Pro Max. Of which deposit of £30 has been taken, you informed me that it would 24hrs and your would give me a update, I’ve received no phone call or email on the update plz can you infor...

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