Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! calling the US from UK

Hi guys, i've been looking for this answer online but can only find 1p per minute but not sure if the number is and if its classified differently than a US landline. This is the number 1-844-418-6824 does any of you fine people who know. i'm on a pay...

Resolved! Protect account

Good afternoon,someone from O2 from Manchester call offer 30% discount,ask about code when O2 send,so protect my account please.

Resolved! 02 app

Every time I try to get on the app it accepts my password but then tells me something is wrong and I can not get on My2 to check my usage.

Resolved! Upgrade

Need to look at an upgrade for mobile number

Resolved! CAN I KEEP MY NUMBER?

Morning, My phone stolen a week ago, i'm currently looking for a new deal and would like to know if i can keep my old number as all my contacts have this even if with a different supplier? Thanks

Resolved! holiday in Morocco

hi im in morocco holiday i got a text message saying that I am nearly to my 50MB / £51.50 it also said to increase to monthly spend of £120 = 200mb.I travel ball time since I've got 25g of data also i have try to put a spend cap on but no joy due to ...

Resolved! Switch up

Hi, So I paid off my device plan early and upgraded to the s23 ultra on the 5th April. The phone is brilliant. I've just seen o2 are now offering the exact same phone and plan but now with the galaxy buds 2 (free gift). Since this upgrade is within 1...

Resolved! Poor service

Why for the last 12 months has service been so crap used to get full 5 bars of signal in dn7 area lucky to get 2 most daysI don't even get a signal at all whilst I'm working in Thorne really considering terminating contracts due to service not fit fo...

Resolved! Free extra for 6 months with upgrade

hi Everyone,was wondering has anyone had this issue.Upgraded my phone,got a free extra for 6 months.Picked Disney+,then went I went to log on there it said there was issues.Only been using it 3 weeks into a 6 month subscription and it’s cancelled no ...

Resolved! account problems

hi i’m unable to pay my bill due to it not showing up on the account iv phone 02 and they sent me a a link to view the bills but it’s still not showing up to pay the ipad air and the samsung watch i’m not sure why it is no longer showing on my accoun...

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