Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel My Audible Trail

Hello, you have sent me a notification that my 6 months of audible is due to finish and I don’t want it to renew. I have searched all over the app and website for an option to stop this but I can’t find this. Can you assist please.

I’ve been trying to close my account since April

Hello,I’ve been trying to close my account with O2 since April this year. In May I left the country and my case haven’t been resolved ever since.I’ve tried live chat on their website (completely ignored), tried calling them multiple times (been told ...

Customer

I have been with o2 for years and years. I recently bought a new phone through mobile phones direct but still with o2 and the numbers I’ve had for about 20 years. For some reason I now cannot access the o2 app and getting through in the phone isn’t a...

Delinking nightmare

My airtime plan can be delinked, as per my contract and o2's website terms, after a 24 month period. I have paid these 24 installments and requested the airtime to be delinked for my number and was told to do this on or after 24th March, following th...

Paying final bill

Hi, I have been trying to pay my final bill for about 2 weeks now. All that happens is I ge told to log into my O2 and pay online. I can’t do this as I don’t have a contract with you anymore. getting very frustrated and have been sent a debt collecto...

Won't conect5

My application never connects just says ....opppps something went wrong....everytime.

Upgrade issue

Hey so I just upgraded through live chat the guy I spoke to said I just passed the credit check, but then he gave me a number to call as they needed a few more questions regarding my order. I just called them and he said that if it’s been accepted th...

Resolved! Google Pixel 6 wont power on

I was using my phone when it suddenly went complete power off. its was still powered to over 50% at the time. it wont turn back on tried power and volume up together to reset it, nothing happened. its been plugged in for hours now and still wont turn...

Cannot cancel a bolt on

I am abroad and tried to buy 1 Zone 3 mobile data package. It transpired I've been charged now for 3 mobile data packages. After calling o2, the team say they cannot cancel the packages and neither can I because there is no means to do so via the web...

Resolved! How do I order a replacement sim

How do I order a new sim

O2

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