Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim only contract

Hi. I just want to check my order for a sim only contract has been cancelled. My account was under davidganderson69**Personal info** Thanks

Resolved! Using phone for photos abroad

I've just got a bolt on for using phone in Costa Rica @£6/day. Is there a way I can just take photos without incurring this daily charge?

How can I get PAC Code for my number which was disconnected in error.

I have moved to another provider and 02 tells me my number had been disconnected in error and I am trying to get a PAC code to retrieve my number. Spent most of the day on the phone to customer services yesterday, transferred to five different adviso...

Free Sony TV

Bought the new Sony IV phone for the free Sony bravia tv 43". Should have been sorted within 21 days, been over a month now, spoke to Sony, said O2 have to do their final validation their end. Spoken to O2 online and customer services saying it wasn'...

Resolved! Sim card

Is it possible to get a sim card sent to my address?

Resolved! Monthly bill rise

I joined o2 in February of this year, and 2 months later (now), i see that my monthly tariff charge has increased by 17%. I did not receive any emails or notifications about this increase. Should i be phoning up to complain/revert this increase? Has ...

Resolved! Using phone during gap year

Can I use my phone which has a bolt for travel in Canada for any length of time whilst I’m living there? Obviously with the same parameters I pay for monthly in the UK.

Switch Up PreOrder?

Quick question for the O2 mods here who know about Switch Up. what’s the situation upgrading using the service to a phone that’s on preorder? So say when the S23 Ultra becomes available to preorder and I go in store to do this and use Switch Up will ...

Resolved! Upgrade

Hi, can anyone help? Maybe I'm dim, but the more I read about the upgrades the more unclear it is.... I'm due upgrade, but I'd like to keep my airtime. But I don't think I can. So what happens to my contract then when I upgrade? Does it get terminate...

Resolved! Exceeded code entering

Haia, I'm trying to enter the 4 digit code to confirm my account, but it's saying that I have exceeded my limit. Can I please get help with this?

O2

Forum Posts