Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim swap problems

I lost my phone, ordered a new SIM card with the same number. When I inserted a SIM card into the phone, I received an email message that Swap was successful. I've been waiting for over 48 hours but nothing happens. I see Network 02 on the screen, Si...

Resolved! when do i know weather i’ve been approved for a phone contact

i applied yesterday and it seemed like i got it and it’s supposed be delivered today but on my my 02 account it says i don’t have any products or orders

Verification code

Hi @O2Emma - I have the same problems not getting verification codes or otps from hsbc among others. Be great if you could help

Resolved! Sim only contract end

My 12 months SIM only contract ends in a few weeks, so if I do nothing what actually happens? Silly question as it might sound, but I can't find an answer to it. Thanks

Resolved! Second connection not active

I've purchased a second phone contract in my name but the SIM card that has arrived isn't active and there's no number anywhere for the new SIM.

Barred whilst abroad

I arrived in greece last week and I've had nothing but issues whilst in the EU. I've been charged for roaming in greece when it clearly states you can use 25gb of your allowance. I can't make calls or send texts. Not a happy customer, it's a joke

Resolved! nhs

upgrading phone, is nhs discount available online?

Resolved! Tracking status shows complete but not received item and unable to track anywhere

I ordered a sim on 8th May shows status complete on the app tracking number starts with LPN unable to track anywhere on google can’t get through to o2, no help menus have gone to UKBA Uk. Com but comes up with a website for new business I’m within my...

Resolved! Lines Open 7am - 10pm

Hi so it’s 21:07 uk time and it says your lines are closed and to ring back between your business hours which are 7am-22:00 !!!!!7 days a week please explain why you are closed

Resolved! Hi

Why can't I log into my 02 app

O2

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