Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unable to upgrade my phone via the checkout page online due to an OTAC error

Yesterday I had nightmare trying to upgrade my phone to a Google Pixel 7 PRO due to an OTAC error "You can't use this service, or your code limit has been reached" on the O2 website.I have tried online using the website, online via live chat and over...

Resolved! Text messages

Is anyone receiving multiple copies of text messages after I receive one I get umpteen copies of it I'm fed up of it.Thank you.

Resolved! Samsung S23 Free Gift

I bought the Samsung S23 Ultra and haven't received any information on how to claim the earbuds. Can someone letm me know how please?

Resolved! Billing issue

I've recently changed to a different network and taken my number with me. However o2 have still charged me for my bill this month and said it is credit in my account? But my account should be closed with them. How do I get this moneh back and stop an...

Resolved! Phone air time been cut off

I’ve payed my air time bill and my phones been cut off

Transfer of ownership not going through

I'm trying to move over a number with O2 from my dad to myself (as I've basically been using it as my own number for many years now, and finally getting round to sorting this) - the contract on his old number expired in January and is now on a rollin...

Resolved! Payment

Hi I've made a payment but it still hss not been updated

Resolved! Extra charges

Just checked my bill and found I’m being charged twice for Disney channel which I never asked for. Called O2 and spoke to two people but couldn’t understand what they were saying so gave up - what poor service

Resolved! My Old sim into wife’s new iPhone

Hi there. Your help please. my wife is upgrading to i14. But keeping her X. can I simply put my old payg sim in her new phone? thanks for your help

Resolved! Sim swap problems

I lost my phone, ordered a new SIM card with the same number. When I inserted a SIM card into the phone, I received an email message that Swap was successful. I've been waiting for over 48 hours but nothing happens. I see Network 02 on the screen, Si...

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