Pay Monthly
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18746 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 188753 Views
  • 2 replies
  • 2 kudos

Change payment details

Hi I’m looking to change the direct debit out of my mums name (Kate Reilly) into my name as it’s my phone

Rewards

I have O2 rewards but even though I put the reward onto my O2 account it’s not showing so rewards said I must have a credit block on my account - any help?

Sushe43 by Level 1: Joiner
  • 143 Views
  • 2 replies
  • 0 kudos

Resolved! Pay monthly cancel problems!!

Hi there! I recently took out a pay monthly contract not too long ago (a few hours, cough, cough.) — but the main issue is, I totally regret it! I was led to believe that it was 24gb for £20-ish pounds. It was in fact not. It was only 12gb for £20 (Y...

G3rnet by Level 1: Joiner
  • 216 Views
  • 2 replies
  • 0 kudos

Resolved! SIM card to be blocked

Hi - I just took a call from someone claiming to be from Virgin Media saying that my SIM card was about to be blocked. Is it possible that this is correct as I did not trust them. Please confirm. Thanks.

StewartG by Level 1: Joiner
  • 281 Views
  • 2 replies
  • 0 kudos

My Upgrade order is now being cancelled

I have just got off the phone with O2 support and after over an hour on the phone, have been told that my recent upgrade is now automatically going to be returned to O2. It has not yet been delivered to me, and the whole order will now be cancelled i...

Max13 by Level 1: Joiner
  • 208 Views
  • 2 replies
  • 0 kudos

Resolved! Does the annual price increase impact the device payment? Email isn't super clear (to me anyway..)

"From April 2024 the monthly price of your device plan (that's your device, inclusive texts and data" I've been with O2 for years, but I cannot recall if the device plans ever increased to be honest. I'm hoping they don't because an annual increase o...

Device payment

Iv been trying to make extra payments on my device plan since Xmas but unable too as the screen just keeps saying processing. I have a 2 minute video to prove this too. I paid off a £500 lump sum back in middle of last year no problems, but just tryi...

Gthomas79 by Level 1: Joiner
  • 174 Views
  • 2 replies
  • 0 kudos

Resolved! Upgraded my SIM only plan for an iPad now my SIM only number I can't make or receive calls

Hi,Can anyone please advise I upgraded my SIM only contract (calls, texts and data) to an iPad. Innocently I assumed I would receive a new number with the iPad but that is not the case. The problem is I used the number in a mobile for years. Now it's...

SIM shows as in-use (before it arrived)?

Hi all,I signed up for another tariff/SIM for a family member (under my existing O2 account) yesterday (20th), and it was dispatched yesterday afternoon (3 PM), and is expected to arrive by Friday (23rd) This morning I received an email at 5 AM (21st...

SB4092 by Level 1: Joiner
  • 234 Views
  • 3 replies
  • 0 kudos

Pay off my contract

I would like to pay off my contract so I can move onto a SIM only deal

Carolyn2 by Level 1: Joiner
  • 124 Views
  • 1 replies
  • 0 kudos