Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Final payment when leaving

I have left o2 so cannot access my account, however there is an outstanding £14 and I cannot find how to pay this? Surely they would just take it as the last direct debit, but no.

Resolved! CHANGE MONTY PAY TO PAY ASYOU GO

HI I WOULD LIKE CHANGE MOTLY PAY TO PAY AS YOU GO

Never received a sim card

Recently opened an account with you and never received a SIM card

Charge abroad

Why was I charged to use my phone in Ireland?

Resolved! Apple Watch

Hi guys, I’m currently with Asda mobile but they don’t support eSIM. I’m trying to find a network provider that supports the series four cellular Apple Watch but it’s to my understanding that not only do you need an eSIM, You also need a monthly plan...

Resolved! Need a PAC CODE

Need a PAC code for (REMOVED)

Resolved! New account no log in

Hi l cannot get into 02 app l have upgraded from pay as you go to monthly but have no sim or info

Sim received that was cancelled

2 weeks ago I Renewed a new monthly deal for my phone number ending in (REMOVED) and my sons number. Before this happened the customer service person tried to sell me a sim only deal before he understood that I already had a contract and it was the n...

upgrade

unable to upgrade when contract paid off said on my o2 outstanding amount and there isnt

Resolved! Scam or not?

I have been receiving calls stating they are from 02 and will be giving me 40% discount on my line rental? Before I gave any information I hanged up as I am not sure if they are genuine ot a scam?

O2

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