Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Returning an upgrade with Carphone Warehouse

Has anyone ever returned a phone they got as part of an upgrade from Carphone Warehouse? I recently upgraded my O2 contract with CPW to get the iPhone 5, but had to return it when I found out only contracts bought/upgraded through the O2 store could ...

Is 1GB allowance enough for a smartphone?

Hi there,I'm planning on getting a Galaxy Note 2 on contract and was wondering if the 1GB data it comes with will be enough? I'd mainly use WI-FI at home for any streaming, downloading apps, etc, but when I won't have WI-FI then I'd be using apps lik...

billing

when i log into my account my on line bill is not displayed, any clues?

Data allowance used when using home router?

If I connect my phone though my home wi-fi router does my monthly allowance still get used up when using this connection method?Thanks.

Choice Of Tariff

Want to buy the Nokia Lumia 800 of the O2 website but notice it comes with 2 tariff choices on micro sim which you have to choose when you order the phone, neither which I want as I am on the favourite place tariff which suits my needs perfectly, wil...

pay and go go go allowances

O bought a new samsung phone yesterday with £10 top up included. When I came to check today I have been charged for any calls and texts I have made since yesterday. The website (my o2) says I need to top up another £10 to get my monthly allowance. Wh...

Will i need a new sim???

at the moment i have a HTC HD7. Its not working great and i cant upgrade for another 6/7 months so i was thinking of buying a new handset and using that til i can upgrade. I was gonna get a blackberry torch 9800 but that got me thinking, will that re...

Thinking of leaving O2 after 6 years

Hi, I notice that the Iphone 5 offer whereby you need to "buy-out" your existing 3G contract in order to move to a 4G when it comes available is now being offered. I am due an upgrade in January (1 month early!). I contacted yourselves to discuss an ...

o2 Glastonbury

Hello,Can anybody tell me if o2 charge for the engaged tone on the Glastonbury ticket line? It says on the Glasto website that some providers might do this...Thanks,Lottie

Wrong/misleading Minutes allowance?

I have a pay monthly Simplicity contract that I've upgraded to Simplicity 100 a few days ago. According to the tariff details, this grants me "100 any-network mins, 100 O2 to O2 mins, unlimited texts". However, when I check my allowance on My O2 it s...

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