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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgraded phone - still no sim activation and refused an exchange when asked!

Hi, I went into O2 in Preston, Lancashire on Friday 12th October and I upgraded my sim only contract to a contract for a Sony Xperia T. It was all done and dusted by 3pm and I went home, being told my sim would be active in the next two hours. I had ...

Resolved! No Service

I recently moved into a new house on Saturday and have found that I have 'No Service' through-out the house. After resetting 'Network Settings' I can sometimes get 1 or 2 bars for a few minutes, but it always goes again. My partner, who uses Orange, ...

Resolved! Turkey Turning off voicemail

I'm in Turkey for a holiday and have went online to check my bill and have discovered I have been charged £4 or £5 a day for receiving spam calls from the uk on my voicemail for last few days. I have now removed my sim card from phone. Will this stop...

Resolved! Samsung Galaxy S3/LTE

Hi, In a chat with an O2 advisor yesterday I asked when O2 would be getting the LTE version of the S3. He told me that the current S3 that O2 hold already has LTE "installed". That's not correct right? He also told me that O2 will have 4G by end of M...

Resolved! Unlock code request

Hello. I'm a pay monthly customer and I filled out an unlock code request form about a week ago to have my Sony Xperia S unlocked and I've heard nothing back at all. I'm just wondering how all it takes till I recieve the unlock code please?

Cant view or pay bill online

have requested help with this several times and still not heard anything. I have cancelled my direct debit as I am not happy just paying the bill without being able to view it first. so that isnt an option. can anyone help? Not too happy about paying...

Resolved! Despite numerous requests, O2 STILL keep sending me text messages. STOP

Despite numerous requests, O2 STILL keep sending me text messages. Who do I have to kill to get them to stop?Customer service keep saying they have changed it.Email is enough I don't want their texts but they keep coming HELPTris

Resolved! Bill Query

What is the best way to query items on my bill that I don't think I should be charged for? I have some multi-media messages that I never sent!

Resolved! Pay my bill online

Whenever I select "make payment" all I get is icons of accepted cards; and that's it. No "next' continue" etc.I just wanted to make small deposits towards my bill throughout the month, is this something I need to have activated? or should I be able t...

Resolved! Loss of signal on Iphone and mobile broadband

Hi,I've experiencing poor signal strength, dropped connections for the past week! I thought it may have some connection with the recent outage which had affected so many other people in the UK.This issue is affecting both my Iphone and mobile broadba...

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