Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Currently abroad, Need to pay my o2 bill, no access to calls or my o2 app

Currently abroad,Need to pay my o2 bill but o2 has blocked my number (so I can’t call customer service) they have also cancelled my access to the ‘My O2’ app It's literally felty impossible to find someone to email or get through to them online chat....

Phone data not showing up

I can’t call or use my data for some reason its been blocked

Resolved! free o2 earbuds

Hi I have been waiting for a text with the "voucher"code to claim the free earbuds part of the offer with the samsung I have pay monthly?can anyone help.many thanksluis soares

Resolved! Phone home from Africa

Hi, I’m going on holiday to Southern Africa in July (Zimbabwe, Botswana, Namibia, South Africa). I know I can get an o2 travel bolt on to use when in Botswana and South Africa. What do you suggest I do for Zimbabwe and Namibia to avoid excessive call...

Calling the UK from EU

I need to make a call to my GP while in the Netherlands. Would this incur the same charge as making an international call to the EU? How does this work?

Resolved! Disney Plus and Amazon

Hello, I was looking at selecting either Disney Plus or Amazon as my extra, however I currently have an account with both providers (prior to joining O2). If I cancel my subscriptions with them, would I be able to select them as my extras, and then r...

Resolved! Two phones on one contract

Hello I currently have a Vodafone account with mine and my wifes phone on one contract Is this possible with O2? Thanks Peter

Charged wrong amount on bill

Been charged by o2 but when Virgin showed bill it was nothing

Resolved! Tarif chsnge

Hi,I have been automatically transferred from virgin mobile to O2. They did not let me choose tarif what I would like... Just get 100gb for £17 which I do not need, it is just waste of money.I wanted to change tariff, but it is telling me there is no...

Resolved! Final bill for sim

I switched from o2 to another mobile company a week after my 12m contract expired. i have been billed for an entire month. i expected a partial charge for a partial month.can you verify O2s billing procedure please

O2

Forum Posts