Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Ending a contract

Hi. I just phoned O2 on 202 for the second time. I phoned them the first time 3 weeks ago to end a contract for a sim card and get the 2nd phone number removed from my o2 account and I was told that in 2 weeks I should get my final bill. It’s been 3 ...

Resolved! No network at home

Hello.I have been 2 days without network just at my home.I cant call and receive calls.I sent a notification and everything was supposed to be fixed within 48 hours. Now its 48 hours, even more and still not working.

Resolved! Travelling Abroad

Hi , I’m travelling abroad next week and it’s important my phone works in Italy, France and Spain. I understand pay monthly will work as it does in UK but do any iPhone settings need changing.

Resolved! 2 phones on the one bill

I have an account with O2 have had for years, I use the phone for my work and claim back my airtime bill from my company. I, 3 months ago, got my son a phone and wanted to pay this out of the same bank account, with two seperate bills. However I now ...

Resolved! Unable to access my O2 account to top up my balance

I put in my log in details but the O2 app says it is having trouble accessing my account, and if it doesn’t resolve within 48 hours, to contact them but I really need to top up my balance today

Resolved! Going abroad

Hi, i will going on holiday in Europe from 8 July to 15 July.Please can you advise what I need to do?

Resolved! Using phone abroad

Can I use my allowances in Turkey? It’s not listed anywhere and I’d like to know how much it’ll cost me on holiday.

Resolved! Spending cap

Hi can you put my spend cap to £60 please

Resolved! change spend cap

Hi, How do i change my spend cap? Thanks

wifi calling slow to activate

First day today on O2 after porting in from EE. I live in an area with barely a signal so wifi calling is a must for me. I've noticed that when I restart my phone it can take a good 10 minutes for the wifi calling icon to show up in the notifications...

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