Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade

Can i upgrade without having to give my old phone back

Resolved! Payment

I was assured my account won’t have issues yet I’ve been cut off. I can’t even phone o2 and I’ve had letters threatening legal action when if you check the notes I was toldi could pay late

Resolved! Airtime charges outside your plan

why am i getting charged for Airtime charges outside your plan , i dont know what this means or why i am getting charged for it

Struggling to complete an upgrade since May

My current phone was badly damaged, so I tried to upgrade in May. O2 sent a faulty handset out which was returned as soon as their return packet arrived (on principle I disagree with having to go out of my way to package and post their faulty device ...

Resolved! Pay monthly Sim only credit checks

I applied for a Pay monthly Sim only card on the 2nd July. I was given an order number and informed that a credit check would be done. I still haven't heard anything. How long does it take for the credit check to be done?THanks

Resolved! Where do you pay the final Balance?!?

i asked my account to be closed last month. I payed my bill a few days later. So my Mouth was Clear.I payed off all my Phones in Full. over £500Then i had a letter saying i need to pay them for the next month also. Which was not required according to...

Resolved! Free extra

I have just added my extra of Amazon music but I had to log out due to it not working properly. Now I have signed back in I don’t seem to have the extra anymore and it keeps playing ads. Anyone else experienced this?

Resolved! Trying to use Paypal pay in 3 at upgrade checkout page - error

Hi, Whenever I upgrade my phone I always do Paypal pay in 3 at checkout. A couple of days ago I went to do it at checkout, I got charged but then it just went back to the payment page, there is obviously an issue with paying via Paypal on the site. I...

Resolved! Age verification/customer service??

Please can someone post a contact number so I can speak to customer service? Put my credit card details into age verification page, next page says payment not accepted. Didn't warn me it was going to try and take a payment or tell me how much it trie...

Resolved! Claiming Galaxy Buds 2 Pro

Hi all recently upgraded to the S23 Ultra, very happy with the phone. Huge jump in performance from my S20 Ultra. Just wanted to know how to claim the free promotion Galaxy Buds 2 that were advertised upon purchase. If anyone has claimed theirs or kn...

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