Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Switch Up - Returned Phone Damaged in Transit

I recently used the O2 switch up service for the first time. A week after receiving my new phone, O2's prepaid postal package arrived for me to return my old device. The packaging seemed insufficient for sending a device apparently still worth over £...

Outstanding balance of 1p!

Hi all, looking for some advice if anyone has come across this issue before...I pay my bill for several lines by direct debit each month, but for some reason the amount collected by the direct debit is always 1p less than the amount due. This means e...

Charge to mobile

Hi everyone I'm just wondering if anyone else who is pay monthly and uses pay by mobile/charge to mobile depending on what your doing eg gambling sites or app stores etc it's worded differently. Anyways I started as a sim only and I was able to pay w...

Resolved! O2 Travel Inclusive Zone Ultimate Bolt On

O2 travel inclusive ultimate covers 75 destinations, and the advert includes the following statement:"The daily charge covers 24 hours from first usage and is triggered if you make a call, send a text or use data. It won’t be triggered by receiving c...

Resolved! Call forwarding to voicemail

when trying to set call forwarding option on my motorola g85 phone it shows 'Call settings error. Network or sim card error.'

ORDER STUCK IN TRANSIT

Completed an uprade over the phone ((Click and collect order)) and they promised to deliver to the store on 29/01/2025 . However the order was stuck to in process - status in transit. No one can confirm to me where the phone is at the moment and abit...

Resolved! how to speak to someone at o2

i was meant to get 6 months free with my package, i signed up did the 6 months free activate then got charged for the disney plus on my account, i explained the situation to someone and they said they will cancel it and ill receive a email (ive still...

Resolved! Changing number.

I have two sims, one with Vodaphone and one with 02. I am cancelling my Vodaphone sim but want to transfer the number to my current 02 sim. Is this possible? Got a PAC code but not sure if you can only use that on a new sim.

Resolved! Bolt On price increase?

I’ve just come back from holiday and I’ve been paying £6/day. I now notice they want £7/day. Have they increased the daily Bolt On roaming charge?

Resolved! How to complain

How do I make a complaint? I have not been able to receive calls or texts since my phone was migrated on 1st July. O2 have not got back to me despite me calling numerous times. I have been promised call backs but nothing. I have asked to be put throu...

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