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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 23520 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 213748 Views
  • 2 replies
  • 2 kudos

Resolved! Switch up Earbuds offer

Hello, just looking for some advice Went into store to switch up my phone to the Samsung s23 ultra. The website showed a deal and an offer for earbuds for £1. The advisor couldn't see the earbud offer on his screen but could get the tariff and phone ...

O2 suck so much

My account has gone into arrears and no one notified me! They have my contact information as they have been sending me their regular promotional emails and they sent the contract to me and everything. The account is not £58.10 overdue and I was never...

Resolved! replacement sim

Hello, thanks in advance.Lost my phone and ordered a replacement sim to replace the esim. Cannot get through O2 customer care for activating the new sim. Any other way, outside working hours to activate the replacement sim.Thanks.

javeed by • Level 1: Joiner
  • 277 Views
  • 1 replies
  • 0 kudos

Resolved! Phone bill

Can't view my phone bill

Sal4 by • Level 1: Joiner
  • 192 Views
  • 1 replies
  • 0 kudos

Resolved! change of SIM

Hi, my wife moved from Tesco mobile to O2 and that was a horlicks. Now she has moved from PAYG to pay monthly. She has got a new SIM with a new number but still wants to keep her old number. How do I go about getting her old number back.

ar54 by • Level 1: Joiner
  • 228 Views
  • 1 replies
  • 0 kudos

Resolved! contract

HiCould you tell me when my pay monthly contract ends please

Anth1 by • Level 1: Joiner
  • 201 Views
  • 2 replies
  • 0 kudos

Upgrade

I have a plan with virgin and it suits me, I want to upgrade phone only but the plans are double. How can I upgrade. If I cannot I will go elsewhere.

Resolved! Have I been accepted ?

Placed a order this morning got the email full steam ahead paid the upfront cost money taken out of account and received 4 legal doc emails but nothing since this morning the my o2 account has not updated yet and this is first time joining I’m wonder...

Kingpin002 by • Level 1: Joiner
  • 1288 Views
  • 14 replies
  • 0 kudos

Resolved! Trying to upgrade

Iam trying to upgrade my phone I made a payment and has came out three times. Payment was only meant to be once and I can’t finish my upgrade purchase.

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