Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! new phone not picking up old sim card

i am on sim only pay monthly.my current phone is not that upto date so i have just bought a sony xperia lay but it wont pick up my old sim card.it just says no service and when i go to transfer contacts it says no contacts on sim but there is.do i ne...

Resolved! Cancelling

How on earth do you cancel your payments? I spent 40 mins text 'chatting' to an advisor to cancel my monthly subscription. As it looked like taking less timee I agreed to go pay as you go, but payments are still being taken from my account 3 months l...

Resolved! Replacement Sim

Hi all, I've lost my phone so need a replacement sim, but I can't work out to request one online. Any help would be appreciated. Cheers

Resolved! Changing Number

Hi Guys, Ineed to change my number due to many prank calls long story. How do i go about doing this and do i have to pay to get it changed ?any help would be most greatfull thanks x

Resolved! help with my bill

i am currently on a unlimited text and minutes tariff however every month i am being charged ridiculous amounts for these more than my contract states. can anyone help

Mobile broadband - 2GB for £10 is lousy

Mobile broadband - I’ve tried them all except 02 (their miserly 2GB tariff, like Vodafone's, stinks). So how do you expect people like me to swap Three’s 3GB/£15 for O2’s 2GB/£10? Mobile broadband is bloody awful – prehistoric, light years behind fix...

Resolved! online bill

i would like to view my online bill but cant as o2 say they have yet to produce it .i have had an online account for wellover a month now. pleae help.steve

Resolved! Data Charges - Paymonthyl

Hi , I have 1 GB data allowance in my plan. It is shown as a 1GB UK Data Bolt-on. I may go a little over the limit. Will I be charged ? If yes, what's the rate ? My O2 app says, my speed will be reduced after I use up all the data. I am on £26 plan w...

Resolved! 'My O2' not working/showing any of my contract details?

For the past 2 days, 'My O2' (on this website) hasn't been showing any of my pay monthly contract details apart from my name & mobile phone number... When I click the 'show balance', 'view my bill' etc nothing happens, it just takes me back to the ma...

Resolved! check bill

when you log in and press check bill, there is no bill available for checking and where can I check when my contract ends?

O2

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