Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Complaint with mobile discount

I am a new O2 customer, recently went to an O2 store to discuss the phones I was interested in. Since they offered me a 30% discount on the airtime, I bought a handset with airtime. This was mentioned in the contract I signed;(they strike down the or...

Resolved! Confused on O2 travel

I am not in my first youth so please be gentle!! I am going on a cruise and will take my Smartphone which has O2 travel activated.I am finding the terms and conditions confusing can somebody help me. I am cruising scandinavian countries and they are ...

Resolved! Pay n Go

How do you change tarriff in my O2, I have spent 45 mins going round in circles. I can not get hold of anyone to help and no on line chat advisor. Help.

Resolved! Wrong PAC code?

Switched to Giffgaff today, asked o2 for PAC code to which they texted me a 6 digit number, went through the process on GG site, and it says its an invalid code? This is the message: Please enter a valid Port Authorisation Code (AAA111111)Port Author...

Resolved! Re-connection wait

Hi, has anyone else had to wait ages for reconnection after paying a late bill? Paid over 12 hrs ago and still nothing

car'nt make calls or send texts

please help i am uable to make calls or send texts

Resolved! Pay as you go

I'm on the Text and Web Free monthly allowance for £30 a month, I'm just wondering if would recommend another tariff? I'm kinda pleased with the one that I have at the minute, but wondering if there are any more half decent ones to save money

Resolved! pay monthly contract

I am changing from a pay monthly contract to pay as you go. Can I use my phone using thr pay monthly contract up till the contract renewal date.

Resolved! On hold for 40 minutes, 4 times a day, for a week.

hi guys, I have been trying to get hold of O2 customer services to disccus either my upgrade to O2 refresh or to take a better offer I've been given. 4 times a day for the last week I've hung up when it passes the 40mins mark. I am currently in an on...

Resolved! Confused - Allowances quoted for plan & those shown in My O2 don't add up.

The 24 month contract which I took out upon the purchase of an iPhone 4 has come to an end so I recently upgraded to the Simplicity 100 pay monthly, on a rolling one month contract, for the sum of £16 per month which includes ...1) Phone calls ... 10...

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