Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How to activate Top-Up card while overseas?

I have tried calling 248 and sending an SMS to 148 but neither worked. When I called 248 I got the number unobtainable message. For the SMS I got the "message could not be sent error". I have £15 credit. I have made other calls to O2 and sent sms mes...

Fast Track Upgrades are back...

At Last. I used this feature 24months ago and then they stopped it. Can be done instore or over the phone when upgrading to O2 Refresh. Pay a small fee to upgrade slightly early. Nice. HTC One....come at me

Resolved! Cant check order status or delivery details???

Hi, placed an order this morning and I haven't had any e-mails apart from the one that says I had been accepted. I cant view the delivery details on my o2 either?

Resolved! EDGE Doesn't work

Hi, EDGE does not work for me. 3G, anyone else experiencing problems? Kind Regards,

Resolved! Customer service chat is a joke

Hi, Please find below a chat I had today with an O2 "Guru". First they try to make it sound like the issue (no more data coverage) is my fault. All I did was to add a 1Gb bol-on in the middle of the month. Then when I say I will be back in 10, the gu...

Resolved! O2 status checker, and 3G capacity issues

Couple of questions regarding the o2 checker and 3G Where i live it says on the status checker"Sorry we're currently working on a phone mast in this areaYou might experience problems making calls, using the internet, or sending/receiving emails in th...

Resolved! Pay monthly has taken money out of my account twice

I pay by card in my phone and my money instead of been take by 02 like normal has been taken by EE/T-mobile and has taken the money twice no extra credit has been added to my phone. Is there any way to get this refunded to my account?

Pay as you go top up

I recently got a new sim in the post a week or so ago, and I am only using pay as you go, with no allowances or bolt ons, I just wanted normal pay as you go with top ups, and according to My02 that is what I have. However since topping up £10 (not te...

keep getting different answers

Moving to another provider. If I get my PAC code do I still have to give 30 days notice? last advice on here was that if I use the PAC code within the 30 days of getting it then I don't have to give notice.Advice from O2 guru just now is different.. ...

Resolved! Online bill viewing

Having phoned customer services 3 times, filled in an online form, visited an O2store, I still can't view my bill online. Any suggestions other than the one from the store which was, "I can print it out for you!"

O2

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