Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! how do i take previous phone numbers off my debit card to top up my new number??

i have a new phone and number and i need to top up but when ive tried it says i already have 2 numbers assigned to my bank card ...... how do i get these numbers off as they are old and not in use anymore??

Resolved! Voicemail outside of EU

Watch out for Voicemail charges while traveling abroad. You will have to pay to receive calls, at international rates, plus the country your staying in adds a charge, and then you pay to retrieve a call... And of course the VAT man has his share. Whi...

New pay monthly contracts

My phone contract is up for renewal next month, so i've started looking around at tariffs. All the ones I see on O2 (who I am wanting to stay with as I've found them to be the best company for customer satisfaction + benefits. i.e: priority moments e...

Resolved! Complaint - No answer for over 2 weeks!!!

Hi, I am getting increasingly fed up with O2, I have complained about 4 times in the past few weeks hoping for either a callback or a response to my several emails. But over 2 weeks later I have not heard a thing.In the complaints proceedure it state...

Resolved! complaints process

is there a proper complaints process, iv been trying to resolve a issue for over a week and customer services are not helpful. i have sent a email to complaints review services but had no response. out of pocket by over £250 which is 02's fault

Resolved! In store upgrade what do I need.

Hi, I wish to upgrade in store, but not sure, what if anything, I need to take with me. Do I need a passport, utility bill etc.... I'm on a month to month contract and have been eligible for an upgrade for the past year or so. I wish to upgrade to a ...

voucher topup

how are deaf folks supposed to topup with a voucher, we cant use our phone to call the 4444 number cos we are DEAF, so how can we use the blasted voucher that the blasted stupid shops gave us

Resolved! Text messaging history

I am wanting to obtain the records for my text mesaging history last november and december. i need to see how many texts were sent to me and by a certain number and how may times i replied, how do i do this? and if this is acheivable is there a way i...

Resolved! Sim

I've just done a sim swap and realised that the SIM card they sent is wrong size can I swap back

Resolved! Upgrade!

Hi was wondering when i can upgrade my phone? will O2 let me no when i can?

O2

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