Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! End of cotnract

Do I need to cancel my debit order with my bank now that me contract has expired??

Resolved! phone dropped only has scratches insurance claim?

unfortunately I dropped my new HTC one. it fell out of my pocket while cycling. it has a few dents and chips in the corners now. it works fine. it is fully insured with o2, so is it possible to make a claim and get a replacement?I am a bit of a perfe...

Resolved! Losing faith with O2

Is any one really losing faith with O2 and seeing that the service is getting worse and not better. I've with O2 from the start even before it was O2 (bt genie) I even got my home phone and broadband and I have always been happy,with them. Then they ...

4g in Northern ireland?

I was on the o2 website there and it says trial 4g, "we are giving a 90 day happiness guarantee" I checked what cities are presently covered and which ones will be available by the end of the year.But theres no sign or mention of Northern Ireland.I c...

Resolved! My number no longer works?

I've been working in South Africa for a while now on contract and only been back in the UK very briefly. Somewhere along the line I misplaced my mobile but have since found it again... My problem is that I had about 40 Pounds airtime on it still BUT ...

Resolved! l really need to pay this phone bill off, it's like O2 don't want my money..

i've got an outstanding bill of £46.93, everytime i try to phone up and pay i get transfered to o2 customer service where they ask for tons of passwords which i can't remember at all. All i want to do is pay this bill off so i can use my phone again!...

Resolved! Moving to Spain - what to do?

Hi, just wondering if there was anyone who knew a bit more info. about this than I do... I'm moving to Spain in under 3 weeks and I have 3 months left of a 24 month contract with my iphone 4S. I expect I'll have to pay off the remaining contract, whi...

Resolved! Problems with upgrading Pay Monthly to Refresh

HiJust wondering if anyone can help me.On he 5th August I paid £250 to come out of my Pay Monthly contract and take up one of o2's Refresh deals. I ended up sending the phone back under the 7 days cooling off period and O2 says they received it back ...

Resolved! how do I sign in to bluebook, cant find it?

Anyone know?

Resolved! 25% off remainder of line rental?!! Surely not

Not sure I quite understand this -- can anyone explain? 25% off remainder of line rental?!! Surely notYou can pay £661.80 now to Fast Track Upgrade to O2 Refresh - that's giving you a saving of 25% off the rest of your line rental. Or you can wait un...

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