Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Re: O2 Support advisor update

Please can you help me, I moved from EE and still hasn’t moved over to O2. I’m paying my bill and i can’t get online or send texts.

Upgrade tariff to £8 per month

I have seen a new SIM only deal that gives 60gb of data for £8. I would like to switch to this deal but am unable to.

Bill credit

Hi, I have pending credit on my account, due to incorrect billing for overseas data. Does anyone how i can see this credit for myself? When I login to the app it shows my current credits, but nothing pending for my next bill.

Resolved! No data & caller ID after sim swap

I have recently upgraded from iPhone 11 Pro Max to iPhone 14 pro max. Received and swapped to new ‘5g’ sim, since then I have no data & no caller ID on incoming calls. If I toggle airplane mode, I get 3,4 or 5g depending on my location but it drops b...

Resolved! Delete Old Account

I have been migrated from Virgin to O2 and it seems I already exist as an old O2 account from years ago.As a result, O2 won't let me use my email address to log into this new account and it won't let me use my mobile number to verify access to the ol...

Resolved! Hi can you share date with someone on tesco mobile?

Hi can you share data with someone on tesco moble

Resolved! upgrade

Can any one one tell me pls how long does it take to receive my order its has been 15 day already.

Resolved! Not received simcard

It's been nearly 2weeks and I have not received my new simcard. Called o2 a few days ago and they said it was pending approval. Does it usually take this long?

Resolved! Nightmare New Sim Issue

Hi there,I currently have a pay monthly sim on my account which the contract has just ended.I have purchased a cheaper new 12 month sim only contract which has been added to my account.I want to cancel the sim that is now out of contract and move tha...

Resolved! Bill

Hi, I have a contract by which I can call to Europe Zone for free, but my last bill I have been charged 28.85 pounds for calls to Spain. I don't understand what has happened and I would like no to be charged this. Thanks Arturo Zanón / [Removed]

O2

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