Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Order Status

What are the different order status's from O2? I bought a new smart phone with 4G package last week and was expecting delivery this Friday the 20th. However on Monday I received an email from O2 saying "You'll be pleased to know that your order is on...

Resolved! Pay Monthly replaced my Pay&go

Hi all I've had a Pay&Go account setup for years with a data bolt-on and automatic top up. I recently decided to also get a pay monthly contract. I went through the whole process, set up the details (using the same email address as my old Pay&Go acco...

Re: TERRIBLE Customer Service Via Online Chat

My contract ended with o2 in April and I was too busy to make any changes, I had nemerous calls from o2 asking me to renew my contract which I said no as they didn'y offer me a better deal that I was on with my BB. On 18th Augst I went in to o2 shop ...

Resolved! Balance disappearing while abroad...

On Friday 13/9 I went to Slovenia and had a balance of ~£35 on my pay & go telephone.I know I have the travel bolton available as I have traveled before.As soon as I turned data roaming all my balance disappeared in one go!I checked texting the servi...

Resolved! iPhone 5s only on O2 refresh?

Can anyone tell me if the iPhone 5s is only available on O2 refresh or can I just have a normal tariff? Thanks

O2 email is closing ... so am I

I used to like o2, I had broad band with the (now gone to sky)Mobile, phone,.. But my email box says the o2 email is closing and its ... hard luck.. our business decision ect ect ... So here is my business decision, I want a pac code before service r...

Resolved! Is it true that O2 are selling their mobile phone contracts to Sky or 3 next year?

Topic. Read a post on here the other day which said they were! In 8 months time I will be half way through my latest O2 contract, will I be able to get a PAC code and go to Vodafone? (The only major provider who still has UK call centres). *edited fo...

Resolved! Haven't received my refund as of yet...

On 5th September 2013, I got billed for £174 for cancelling my contract, I was still in the 7 day cooling period, so o2 realised they made a mistake after contacting them several times regarding this issue. On 6th September 2013, I completed the fina...

Resolved! May monthly bill

I was just wondering woul i be able to change the account in which the money is taking out of each month ? I am looking to change it into a different account please. kind regards, Laura

Resolved! Credit check to upgrade to O2 refresh?

I want to upgrade friday to the iphone 5s but want to know if they'll credit check me again? Or if they do is it a big one like the first credit check i had to go through? I did speak to someone in the O2 shop and they said they just check there are ...

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