Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Why choose Refresh?

I had 12M contract , this month I can upgrade, because I don't need a lot free minute or data.So will look better deal and new phone , also I don't need like iphone5S something like that, I was look is nokia 820 or 925 , I find out on the refresh the...

Resolved! Paid online can't upgrade

Hi jus paid my bill on the Internet with my card. So y can't i upgrade

Resolved! Replacing xperia

does the exchange of faulty phones apply to contract phones and under warranty??.. my xperia been in o2 shop couple of times now to be mended plus i`v e been in several times just for them to look at it.. every time i get it back within 3 weeks its b...

Resolved! New O2 Refresh Contract - No Signal - Cancel but keep phone?

Hi there I moved house two years ago and had to say goodbye to O2 because of awful service coverage. According to the network coverage map, O2 had apparently done work in the meanwhile, and with good indoor and outdoor coverage now showing, I ordered...

Resolved! contract finish

ok my contract finished yesterday on the 20th and my last bill is on the 22th.. after 22th what happens how do i tell them i dont want to add another contract?

Resolved! sik n tired now...beyond a joke!!

i am about to blow a fuse a very short fuse... not only is my fone knackered has been for around 5 mnths now, sik of taking it back in to o2 shop and after a couple of weeks caboom its broke agian with exact same faults...using all my data by updatin...

Resolved! Changing tarriff

Hi, just wondering, if I upgrade my tarriff will that change my bolt ons too? I currently have a discount set and I don't want to lose it!

Resolved! No confirmation email

I upgraded to an iPhone 5s gold on Friday which is taking 3-6 weeks to come but I still haven't received my confirmation email like they said I would. Is it normal to wait this long?x

Resolved! Change tariff to 4G?

I'm about 1 year into a 2 year contract but am getting an iPhone 5S shortly. Can I change my tariff to a 4G tariff without doing an early upgrade via O2 Refresh/4G Promise?

Resolved! Contract upgraded too quickly

Ordered iPhone 5s yesterday. Status says dispatched (also yesterday) but the reference number is not showing on the courier's database this morning. I wasn't expecting delivery until Tuesday anyway. Unfortunately O2 have switched on the new iPhone pl...

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