Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Still barred

Hi my phone is still barred and after chatting to Anki yestarday promising me a lift asap

Resolved! Using pay monthly text messages abroad

Hi, My family are going to Portugal in a couple of weeks, my husband and I are both on o2 pay monthly plans with text allowances, I have checked about making calls and using data but I can't find anything that tells me what the charges are for sendin...

Resolved! Charged for premium rate texts

Hi, sorry to hijack but i can't start my own thread for some reason. I'm wondering if anyone can help me. I signed up for an o2 contract last year which gave me certain amounts of calls, texts and data usage for a total of £21.50 per month. I haven't...

Resolved! Ripped off

Just been made aware by a friend at work that o2 do NHS discount, went into the o2 shop to ask when my contract currently ends and queried this to be told that they do. When I asked why this had never been offered to me, lady said all they can do is ...

Resolved! Unable to access app on PAYG, works on Contract

I have a problem accessing WorldpayZinc (card processing app) on PAYG. Using Samsung Galaxy Ace 2. With phone set to use Wifi, no problems. With an O2 PAYG SIM, Wifi disabled, I can connect to internet and use a Facebook app with no problems. Connect...

Resolved! Application using all Top-UP credit?

Hello. I guess this may be a Pay&GO, Blackberry or an Application issue that I am trying to get to the bottom or maybe a combination of issues - anyhow, I'll start by asking here...... I have a Blackberry 8520 on Pay&Go. It was bought 2 years ago for...

Resolved! O2 to O2 calls - cheaper or what?

Our son is learning disabled and has an O2 phone for family & friends ... we all have a variety of suppliers.He regularly phones one friend who is also on O2, in fact most of his money goes on these when they chat for ages.His Pay Go Go Go rate seems...

Resolved! How may I access Internet via O2

I'm unsure of how I go about this, suffice to say that Bekki (one of my carers) has the most brilliant set up she can access it at anytime, whether or not there's no wifi available. So far I've ordered the new blackberry z30 that's as far as I've got...

Resolved! Voicemail alerts

This might be a silly question but how do I know when I've got a voicemail?! On Vodafone my phone used to ring if someone left a message but I can't work out if this is possible on O2.I've been playing around with the settings but all I get is the re...

Resolved! Itemised international messages

Hi there, Wondering if anybody can help. I need an itemised bill for some time I spent in montreal, I sent messages to my colleagues and need to claim it back through my expenses. Now when my 'itemised bill' through 'my 02' tab only details the numbe...

O2

Forum Posts