Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! roaming charges for albiana

All i want to know is Albania on O2s raoming list and from what date

how to track data use?

How cab I track my data use over the past few months... I'm sure there used to be an option to view it, but cannot see anything like that now. Its important so I know what size package to go for next time

downloading bill returns error 500

when I attempt do download a bill, it returns the following error500 Internal Server ErrorDPWIV0760W The specified path is invalid. (%s)

Resolved! Cancelled my contract and still being charged

Hello,I need an urgent help from you guys. I cancelled my contract in Germany, in February 2023. Then I moved to the UK. When I cancelled, I filled a form and sent them a proof of residence (from the UK) so they could cancel it and then I received a ...

Resolved! Call from 02

I got a call from 02 a London phone number I don’t get calls from 02 ?

Resolved! Incorrect Default on my credit report

Please help me with an urgent issue. O2 has incorrectly added a default to my credit report that has been present for the last 11 months! I have only just discovered this and it is totally unacceptable. I ordered a phone and contract through a 3rd pa...

Resolved! Watch data - apple to GW5?

Hi all Is o2 watch data transferable like swapping a SIM?Situation:Have a apple watch and data plan with O2, but was thinking of switching up to s23 ultra and trying a galaxy watch 5. If I reset the apple watch can the data tariff then be used on the...

Resolved! Fair Usage Policy

Under the fair usage policy, it states calls are charged at 3.3p/minute.Does this apply to incoming calls too (or only when making calls)?

Resolved! Upgrade

Can i upgrade without having to give my old phone back

Resolved! Payment

I was assured my account won’t have issues yet I’ve been cut off. I can’t even phone o2 and I’ve had letters threatening legal action when if you check the notes I was toldi could pay late

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