Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Texts from web for payg customers

Really really disappointed and upset that O2 is scrapping the web text service which I use every day. Already disppointed after my O2 phone/broadband was transferred to Sky by O2 with no real explanation of how this affected my phone/broadband/mobile...

Delay in text delivery to one contact

Hi All, Over the past few months I've had numerous delays in messages being sent from and delivered to my phone ,but it's only happening with one specific number. As this is my significant other's number it's quite irritating to have this continuousl...

Resolved! Poor 3G coverage in SE London

The coverage map indicates I should have good signal indoors and outdoors. It's not, it's extremely patchy outdoors, in the street, no large buildings in the area, relatively high elevation for London. Some other providers seem to also have the probl...

Resolved! Unable to send MMS

My number was ported from Vodafone to O2 on Monday and everything seems to be ok apart from one thing - I can't send picture messages. I thought I could, but I was actually sending iMessages! I have a link from O2 with the settings for MMS but when I...

Paid Monthly now Go...

After 17 years and having two contracts I can't believe that you can't match your competitors prices in getting me to stay on with O2!!!! Your retention team is not very effective if they tell me that they can only offer what they offer every other p...

Resolved! Lack of service sm6

HiOne very frustrated pay monthly customer here. For the last 4\5 weeks have been unable to use my Android phone at home - calls dropping & freezing. Need for business.Numerous calls to Services - new sim card provided but no change. Phone now taken ...

Resolved! Network issue SN13?

does anybody else in the SN13 have issues with not being to able to either call or if call actually connects audio is broken and worthless? this has been going on for a while but seems to worse than ever today with not being able to make outbound cal...

Poor quality service overall

SO i've been a customer with O2 for 1 month now, switching from Three and the call quality compared to Three is terrible. Now according to Three's website their calls are high definition and O2 does not have this on their network, too cheap i guess a...

Resolved! lost sim

hi ive recently lost my o2 sim which had some tariffs on it i have got a new sim but is there anyway i can retrieve the data on the lost sim and get it on my new sim card

Resolved! number change on pay monthly

Was wondering how much isit to change my number?

O2

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