Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Poor Customer Service

Did you know you get better deals on new phones and upgrades by using Carphone Warehouse than going to O2 direct - great service for customers who have used O2 for years!

Resolved! Changing from HTC Android to iPhone mid contract

I currently have an HTC One V Android phone on 24-mth contract on O2, due to end in June 14. I'd really like to get an iPhone 5c and transfer my contract to this, without incurring a cancellation fee. Is this possible?Would it help if I bought the iP...

Porting number in

Hey guys,Today is the day for my t-mobile number to port into o2, i'm just wondering if whats happening now is expected behaviour:My tmobile phone still works and when i use it to call someone it appears to be from my number which is porting to o2.Wh...

Resolved! Can I change my pay monthly to pas&go?

Hi, can I change my pay monthly to pas&go?

Resolved! Phoning from europe

i'm on 02 travel where i pay 50p for 60 mins call time, can i phone two people for 30 mins or do i get charged twice?

Resolved! Renewed contract over the phone still binding?

I was on a 2 year contract which ended September 2013 and got offered to£22 a month for unlimited texts, 600 minutes and 750MB UK Data I'm happy with the package but I was offered either the Galaxy Ace 2 or the iPhone 4 as upgrades. I chose the Ace 2...

Resolved! Rubbish Service

I am trying to move from Pay MOnthly to Pay and Go. WHat happened was I was sent the wrong type of SIM for Pay and Go but did not realise and the Pay Monthly team transferred me to it. Now I have the correct type of SIM but have been told my Number n...

Resolved! Swapping to a micro sim (PAYG)

Hello, I'm looking to swap from an Iphone 3gs normal sim to a micro sim on an Iphone 4...I've received the micro PAYG sim and tried to use the sim swap method on o2 website but I'm confused!! It's asking me for my mobile number...does this mean the n...

Resolved! Confused re 4g tariff option on o2 site

Is there any reason why you cannot select the iPhone option for the sim only plan on the O2 site: https://www.o2.co.uk/shop/simplicity/SmartPhone/?is4G=true Im trying to move a friend across -Im on sim only 4G tariff I must have called customer servi...

Resolved! Simplicity tariff

Im payg customer and on a monthly £10 simplicity tarif . On my renewal date yesterday ,i only had £7 credit but was waiting for my rewards to kick in so i had enough credit for the monthly tariff,and i now have more than £10 credit . Why has my tarif...

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