Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

voucher expiry

Got a text message telling me a voucher is about to expire. Been on myo2, can't see any voucher. rang 202 and they can't tell me without some invrstigation what the voucher is for or how to access it. I had a problem with an airtime plan for a watch ...

bills

I can't access my02 and need to get receipts of my payments made in 2023. Would i be able to get these emailed to me?

Stuck in credit check

Hi, for some reason I am unable to pass the credit check, I have checked experian and I have a high score so I reckon this must be something silly I am missing but nobody from O2 is contacting me to sort.Anyone can help with this?Thanks!

Tanzania

I am going on holiday to Tanzania. Can I use my pay monthly plan there and what are the charges? Is there a bolt on I could purchase?

Fraud Case

Hi, I'm waiting for the fraud department to come back to me on my case...long story but ultimately the first payment of around £75 is due on the 4th of April and I have no confidence that this will be resolved without the help of community/ o2 staff ...

going abroad

can I travel to the Netherlands, Belgium and Germany using text, voice and data with out getting charges

SIM-only upgrade requires a full credit check?

Hi I've been a SIM-only customer for many years and never got any phones with my upgrades (Because they're just overpriced, in my opinion).So I couldn't be bothered to change my contract for the past 4 years or so and just kept it rolling until this ...

Resolved! Using my phone in Jersey

Hi, I'm on a monthly contract and am off to Jersey (Channel Islands) next weekend. Will calls/texts etc there be included as part of my UK package or do I have to add roaming? Many thanks in advance for any advice.

Resolved! charged for roaming when roaming is off

why am i being charged for roaming when its been turned off. its also data roaming.

O2 Switch Up Online

Hi,I am wanting to do an O2 switch up online using an online order. Am I able to collect this in store? or does it have to be delivered to my home? Thanks.

O2

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