Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Signal Issues

I joined o2 in may as a new customer, everything was great until 6 weeks ago when a mast was down and I had no coverage for 2 days. Anyway the mast was fixed and my signal came back, but no where near as good as it was. I am not getting any calls, vo...

Resolved! Where is my balance & rewards money

Now I am on a monthly contract I would like to know where my balance from my payg a/c also my rewards money has disappeared to

do not recycle with 02

warning Do not recycle with o2 . they will dictate to customers as to how and when they can utilise the refunded money. its a con

Resolved! Calls, texts and data allowance status by text.

Does anyone know if there is a number I can text to get a status report for my monthly allowances?I know there is a number I can text to get it on pay as you go but, I'm on contact and texting 'BALANCE' to 20202 doesn't return anything.I already have...

Upgrade/end contract early

Hopefully I can explain this without confusing everyone. I have been experiencing problems with my current handset so have been looking round for other deals/upgrades. I found a deal for the handset I want still on an o2 contract but not direct with ...

Resolved! Upgrade from Carphone Warehouse what is the process?

Hi,I have got contract that will end 23October and I am entitiled to upgrade now from Paymonthly O2 .Phone from CPW has arrived with sim card which needs activation. Now I have been told by CPW, I have to wait to the end of contract and call O2 on 23...

Resolved! Do O2 charge for a replacement pay monthly sim?

I have a Samsung s3 it uses a mini sim and I put into an adapter to use in a standard phone. It took a few goes getting the sim into the adapter! Anyway, I then put the mini sim back into the Samsung s3 and it can't read the sim.It says "no sim" so I...

Resolved! Cancelling monthly contract

I am having real trouble cancelling my 1 month rolling contract as every time I ring O2 I get disconnected and I tried disconnecting through online chat but both times I get disconnected by the person on the other end. Now I'm trying to do it again b...

Poor Customer Service

Did you know you get better deals on new phones and upgrades by using Carphone Warehouse than going to O2 direct - great service for customers who have used O2 for years!

Resolved! Changing from HTC Android to iPhone mid contract

I currently have an HTC One V Android phone on 24-mth contract on O2, due to end in June 14. I'd really like to get an iPhone 5c and transfer my contract to this, without incurring a cancellation fee. Is this possible?Would it help if I bought the iP...

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