Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Moving from Simplicity 600 12 month to 30 day rolling contract

Hi after 24 months on an iPhone pay monthly tariff I have just signed up to o2 simplicity 12month contract. I am potentially moving out of the UK with work in the next year and the adviser who sold me the deal assured me that after 3 months I could t...

Resolved! PAC code to leave...

Anyone know if I need to get a PAC to leave O2 to join them through CPW on a new deal??? Thank you

Resolved! Ordered an iPhone 5s 16GB Gold online - said In Stock - bit it's not!!

Hi I ordered an iPhone 5s 16GB Gold online yesterday afternoon. Website said in stock (and still does) and so went ahead and ordered it. Got the confirmation email and expected the it's been despatched email shortly afterwards - given it said order b...

Resolved! O2 refresh, first contract, confused with how to know when my next payment will come out?

So this is my first contract phone and I'm extremely confused. When on My O2 app I was looking at the 'your next bill will arrive in x days' this confused me and I thought this was when my payment was coming out but obviously is wasn't. My payment ca...

Resolved! Pay and Go Go Go

I've been an O2 Pay As You Go customer for some time, but I've recently purchased a sim free mobile (Samsung Galaxy 3 Mini) as I don't make that many calls so I don't need a monthly contract. When I look at the O2 options I'm offered a free sim card ...

Resolved! Unlock code

I asked for my old phone to be unlocked (chat) first told it would take 24 hours, then told by the end of next day, then told 7 days. I gave up with the chat and rang them, told it would be done straight away. Now over a week and still no email with ...

Resolved! Unable to View online bill

I have gone unline to view my bill and it is not available. Why!!!

Resolved! Iphone 5s gold 32gb

I upgraded Saturday around 7pm. Phone was showing in stock and still is now. On the site it says orders recieved before 2pm Sunday will be delivered Monday. I still have no despatch confirmation and was just wondered if anyone else is in the same sit...

Resolved! Record of Chat

I have just finished a Chat with a member of the O2 team, but have not taken a printout of what was said. Is there anywhere I can access this conversation?

Phone prices...

Has anyone else noticed that they had stuck an extra £30 on the Iphone 5s?

O2

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