Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! ‘Connected device’

Hi - quick query: I have SIM only contract with O2, having bought phone and watch direct from Apple. Watch is listed as a ‘connected device’ (or ‘associated device’ ) on the phone contract. If I update watch or phone - probably watch fairly soon, pho...

Resolved! Opera telecom

Hi, I incurred a premium charge for receiving a happy Christmas message that seems to have been sent (completely unsolicited) by Opera Telecom - 79050. How do I report this, stop them doing it again and to others, and get money back from O2 who levie...

new sim

Hi i ordered a sim only contract 2 weeks ago ive been given a number, but as yet not received a sim to my home address regards Mark

Resolved! Phone

I ordered a new iphone 14+ and it’s took money out of my account but it says it something went wrong what do I do?

Resolved! Upgrading my contract

i am wanting to change my tariff to a larger package

Resolved! PY

How do I pay my bill when I have been cut off

Resolved! Large price increase on phone plan

Hey everyone, Has anyone else had quite a jump in their direct debit? My plan/phone has gone from being £47.84 to now being £76.47. I've had no emails or letters to tell me of a price increase, I was expecting possibly about £54 with inflation, but n...