Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unable to View online bill

I have gone unline to view my bill and it is not available. Why!!!

Resolved! Account holder change

Has anybody ever had any problems with changing the name of the account holder on a contract? I've had a contract with o2 for as long as I can remember however it has always been in my mum's name as to begin with I was under 18. The last time I upgra...

Resolved! DPD tracking number

Hi there ordered a new samsung galaxy s4 click and collect to my local o2 shop. couple of questions, i ordered this on sunday and agreed to the contract the same day. I live in northern ireland will i have this phone by tomorrow? when i try to track ...

Resolved! New Charges to Islands off the UK

As I have family in Jersey I am NOT HAPPY that all of a sudden this is no longer going to be classed as UK and I will be charged extra for these calls. Had I known this was coming I would not have changed to O2 from Orange. I WILL NOT be paying these...

lied to repeatedly by O2 staff

I took out a new contract over a year ago and asked ifiI would be able to lower the tariff after a certain amount of of time. I was told yes after 12 months this would be done for me. I made a point of going into store to continually ask if I could s...

Been charged £7.50 + 6% a month for insurance that I declined

Last week my wifes phone came due for an upgrade at the end of the 24 month contract so we went to the O2 shop chose a phone and signed a new contract, at the time the sales assistant asked if I wanted insurance which I declined as always. When we go...

Resolved! video calling

If I upgrade my allowance to unlimited minutes and texts and 1gb. Will I still be able to video call.

Resolved! Swapping phones between two numbers

I have two iphones on the same account with o2. I use one more than the other, but the one I use is less is a better (newer) phone. Can I swap the telephone numbers between the two phones? Thanks, Jacob

Resolved! Cancelling my contract

Hi All, Can anyone advise...I was wondering if I cancel my contract, would I have to pay a charge and if so how much? I have 12 months left.

Resolved! final bill

hey guysI have cancelled my contract 2 days ago and received my final bill today at £71.67 which is wrong!I have contacted o2 and after checking with her manager(s) lady said she put a request in to have my bill cancelled and that it takes 3 working ...

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