Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! MyO2 app not working?

Having a problem with the MyO2 app on Android tonight.Have put pin number in and get "Oops! Failed to get user identity dut to unlinking of MDISDN from account (Code 47)"I was using it earlier and have made no changes. Using home wifi.Uninstalled app...

Silly me!!!!

I have been a customer of BT 02 forever. I bought a new phone and when the payments were paid up I went on line and asked for a monthly call ect tariff .....SILLY ME!!I got a new sim and number. So thankfully phoned O2 and explained oh SILLY ME I had...

Resolved! Call Divert

I set up call divert earlier as a possible solution to my signal problems. Once I'd established that it worked I cancelled it using ##002# and a message popped up confirming it had been cancelled. Later on I looked at my phone and the call divert sym...

Resolved! queues on O2 a joke n live chat not working,

I've been cut off once already ., . . .15 mins later still no joy .. . . why doesn't O2 put on a link to claim on insurance so can do it oline eh!

How to change your email?

Yesterday I asked for help 02 chat, but they could not help me.

Resolved! how to cancel my contract

Hi there, I moved to France last week and would therefore like to cancel my contract as the renewal date is tomorrow. Can you help me and tell me how to proceed? Thanks in advance. Julie

Phones 4U stop selling O2 Phones

Phones 4U have ceased offering O2 contracts, upgrades or PAYG phones. Phones 4U state this is due to a "recent startegic re-evaluation of its network relations" Maybe they, like many of us, don't like the way O2 is currently doing business http://www...

increase in prices mid contract

O2 has found an opportunity to sting new customers with another price rise and we’re calling for action.O2 has announced a mid-contract price hike of 2.7% for its eight million pay-monthly customers, due to come into effect in March 2014. Unfortunate...

Resolved! I want to change my telephone number for the 07809 number because I am having prank calls

I am having problems with the 07809 number and want to change the number because I am having prank calls

Resolved! Tariff reduction.

I have been told that if I ring up O2 I can get a reduction of £5 off my tariff, You need to have had your contract for more than 12 months as I have, they do not publicise this as I have been told, but you need to contact them and ask.Has anybody el...

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