Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 21762 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 204755 Views
  • 2 replies
  • 2 kudos

Phone unlock onto O2

I spoke to 2 different people 4 days ago regarding getting my daughters iphone 4 unlocked onto O2, I'm still waiting for the code or what to do, I filled the form in put extra money on her sim and still nothing problem now is it's her birthday tomorr...

Anonymous by Not applicable
  • 1469 Views
  • 16 replies
  • 0 kudos

Resolved! Exploding Charger - O2 , Samsung or ANOVO?

Below is a picture of my Samsung charger that exploded whilst charging my Samsung Galaxy Ace phone. This happened in February 2013. I smelt a strange burning smell and then there was a flame from the charger and the phone and back of the charger were...

anovo-not-a-manufacturing-defect
Anonymous by Not applicable
  • 3074 Views
  • 7 replies
  • 0 kudos

Resolved! Messages not reaching my phone from a specific number - why?

My daughter and I have both o2.uk network sims using Pay as you go. For some reason I cannot receive any texts from her number. She can call me, I can call and text her. But I cannot recieve ANY texts from her. If she wants to text me she has to send...

beevo by Level 1: Joiner
  • 1762 Views
  • 8 replies
  • 0 kudos

Resolved! Pay Monthly -Non Payment phone restrictions

Hello, I'm just wondering that when a bill isn't paid I know you can't send texts or make calls, but how lonf after the bill is overdue,does it take for incoming calls and texts to be barred too? I'm just wondering as my BF is waiting on an important...

Anonymous by Not applicable
  • 7257 Views
  • 7 replies
  • 0 kudos

Resolved! Linking two 02 phones on one account?

I use two phones, both with o2 and both have separate o2 accounts. I'd like to link both phones/ have them both on one account but cant seem to find a way of doing this? Also, I have an excess balance on one phone account and am not sure how to trans...

Anonymous by Not applicable
  • 2395 Views
  • 3 replies
  • 0 kudos

Resolved! Using phone abroad

Hi,Ill be visiting Dubai,Thailand and Cambodia In January.I'm on a monthly contract with unlimited texts,300mins of calls and a set amount of data.Will my phone still work this far from.home.Only want to use It for texting whilst I'm away.Also don't ...

Anonymous by Not applicable
  • 1585 Views
  • 7 replies
  • 0 kudos

Resolved! require address to send a recorded letter to cancel o2 contract

Ok will be cancelling my o2 contract, in a month or two, its up for renewal 5th March 2014, so would like to get a letter off in the post a good month in advance, giving 30 days notice , and will send it recorded delivery. Ok this sounds simple, but ...

Anonymous by Not applicable
  • 3788 Views
  • 21 replies
  • 0 kudos

Resolved! Poor connectivity calls dropping and messages failing to send

Hi Can anyone help? At my home and in the near vicinity indoor and out I have very poor reception. My calls drop many times a day. My texts won't go 1st time of sending (Ihave 2 or 3 bars - when I send it says no service so I have to make a call to s...

Anonymous by Not applicable
  • 1223 Views
  • 4 replies
  • 0 kudos

Resolved! Changing email on my account

I no longer get alerts from o2 via email as the email account that is registered to my account was the o2 one which o2 no longer use, how can i change it to use my gmail, i've been all throgh the account online and cant find how to do it.

Anonymous by Not applicable
  • 1077 Views
  • 2 replies
  • 0 kudos

Resolved! Early upgrade through CPW

Hi, I'm due an early upgrade from today and want to take advantage of Carphone Warehouse's deal on the Note 3 for £27 a month and £55 cashback through quidco. I'm currently on O2 and the deal at CPW is O2 also My questions are1. If I upgrade through ...

Anonymous by Not applicable
  • 1294 Views
  • 6 replies
  • 1 kudos