Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrading from 3G to 4G as a current customer

Hi all after reading an article on Engadget about O2 dropping there 4G prices to £17 a month (my current 3G bill is £17 before phone payment) I called them up to ask if I could move to 4G as I already have a 4G phone (iPhone 5S) they came back saying...

Resolved! cancelling contract and remain on old terms

Hi All Took out a new contract online on 17 January - sent the phone back as it didnt do what i needed it to do! Anyway can I now cancel my contract and go back to the way I was so I can get a new contract instore. Could I cancel online contract inst...

Resolved! Infrequent pay as you go user

Hi, Which O2 PAYG service would be good if I just want to keep some credit on my phone and not have it wipe every month. It's a back up phone and something like £10 could last me several months. if there is such a service, how would it also work with...

Sim Cards - PAYG and general advice

Sim cards are required for all mobile phones no matter how basic they are or how technologically advanced they are. Sometimes sim cards need replacing (damaged) or sometimes you want to change your number (you are allowed one free number change from ...

Resolved! My Card was stolen. Can't pay bill :(

Just before christmas my Wallet was stolen and i had money taken out of my account. lloyds Put a bar on it and it's being investigated now. I have since had two seperate Debit cards sent out but all of them have still had the block on them due to a e...

Contracts from Today

Well today marks the day the people joining O2 from today can leave their contracts without charge should the network increase their charges or decrease the inclusive allowance without an price change.

Carphone Warehouse friends and family discount

Hi there, I have taken a contract with o2 about three months ago via Carphone Warehouse. I have previously worked in Carphone Warehouse and got some friends and family that work there at the moment. They have sent an e-mail to o2, to get me a family ...

Resolved! unlimited

Hi I have unlimited texts and calls. why am I getting billed for texts and calls? My bill is normally £27 but its now £49.67 with calls and texts added to it. The whole idea of unlimited texts and calls is exactly that UNLIMITED.

Resolved! O2 Tariffs

Are O2 tariffs all Refresh now or is it cus myt upgrade date isnt until 22nd january that im getting nothing but these tariffs on the site?

Resolved! Calling Fiji

My daughter is currently living in Fiji. She has purchased a local sim card - digicel I think and although she can text and ring me, I cannot do the same on either my pay monthly iPhone 5 or my international PAYG sim which is in an old Samsung phone....

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