Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade

Please can you tell me your best phone deal for an iPhone 14 , paying no more than I am now. I am prepared to pay an upfront cost.

Using an third party esim in South Africa

HiI am off to South Africa in a months time and wanted to know if a third party esim was a good ideaDont really want to pay £6 per day and I can get a 2GB esim for about £15Not really sure how they work and do I end with a new number or can I still u...

Resolved! Daughter travel to South Africa

Hi,My daughter, an O2 customer whose bill I pay as part of my account, is going to South Africa 23 Jul to 5 Aug) on a school trip. Is there anything that I need to do to enable her to use her phone in South Africa? Thank you in advance.Regards,Roysto...

Didn't receive text/email re: new contract extra

Hi, I began a new contract just over a week ago which seemingly came with a choice of extras free for 3 months. I chose Disney Plus but despite choosing this several times and eventually being brought through to a page that said something like 'we wi...

Transfer of Ownership

My son has an apple watch and phone on 02. Its in my ex husbands name and he pays the bill. Its out of contract and I need to take over ownership of the phone and bill. Ex husband says that we need to both talk to 02 on his phone to sort this out. I ...

Resolved! Call Charges while in the USA to USA numbers but Bill says UK to overseas...

Hi and Help!? I am O2 pay monthly - I was in the USA in July - I phoned USA numbers and have been charged quite a lot for the calls. I thought my allowance would be used as part of my tariff O2 pay monthly and VOLT as also have virgin TV etc before a...

Credit Not Raised

Hopefully this is on the right board. I've tried numerous times over the last week to get a credit raised for my last bill. I've been told numerous times that it would be 48 hours before it appears on my account but still nothing. I've been in touch ...

Stupid Man Let Himself Get Scammed

After priding myself on never getting caught on a scam I let my guard down for a moment and instantly regretted it. Had a call to offer me 20% discount which should have been an instant red flag and within minutes I stupidly did the thing I knew neve...

Switch Up

I have plus plan and includes switch up,my credit rating is not the best and i am concerned about the switch up processsome people say it requires a credit check and if it it fails you wont get your original handset back as it will have been processe...

Resolved! My account

I am trying to log in to check my bill and it is asking me for my number, a text is sent and then it says this number is associated with another account

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