Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Help

How do I get my bill on my o2

Resolved! S5 Pre order Tariff changes

Hi,I pre-ordered a S5 on £48 tariff with 5gb of data the day the pre-orders were open. Launch date comes and o2 have reduced all the tariffs, the tariff i ordered is now £43PM and the £48 tariff now comes with 8GB. It looks like they reduced the hand...

Resolved! Calling a ship in an emergency...

...£47.56 for a 7 minute call now showing in my 'pending billing' O2 screen.Had to call my parents on their ship (Costa Luminosa) after they were robbed in Marseille yesterday. Thieves took their phone and injured my mother so made a quick call to th...

Resolved! Unlock my iPhone 4S

I upgraded my iPhone 4S to 5S wanted to give my old phone (4S)to my son - but I am having extreme difficulty in getting the old 4S unlocked. I have requested O2 to do this on more than 3 occasions but with no joy!! Tried to follow the on line instruc...

Resolved! New number

I've just been issued with a new number due to being scammed. I need to change the number on my account from my old one to my new. Can someone tell me how to do it? I have the new number ready to enter, but just can't find the correct place to do it ...

Resolved! data bundle

Hi o2 my name is vincent young I bought one of your fones yesterday I put twenty on pay and go go go I didnt get one gig of data can you help me my number is (edited) ta

Resolved! Unable to top up online

I have a mobile broadband, pay as you go sim but I cant not top it up. The O2 store can not top it up for me, I have asked twice - they say I should top it up online. But when I top up online the payment failures, probably due to that my credit card ...

Resolved! data

How can I add extra data on if my data is running low?

Resolved! Refresh Payments

Hi my name is katyI have fallen behind with payments to my phone plan due to not understanding how refresh works. Is it possible to make a one off card payment to the phone plan only?

Resolved! 0345 Numbers

Hi New to the board so if this has been ansewered by 02 apologies. The question is; do the 0345 numbers count as part of your free call allownace or are they charged separately? Cheers

O2

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