Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unsolicited calls to upgrade phone / contract?

Is this O2, or some one working on their behalf, or some chancer buying contact information to carry out unsolicited cold calling sales to upgrade? Had a couple of calls from some people saying I am eligable for an upgrade and they are upgrading my p...

Resolved! International call barring

Is international call barring facility available with O2 pay monthly mobile contracts?

Resolved! How to delete sim/account

Hi wondering if a community officer can help me delete my sim and online account dude to me leaving o2

Resolved! Concerns about my May and June chrages for Internet Browsing

HelloI bought a new mobile on the 14th May 2014.Since I have had this new mobile I have noticed I am being charged for Internet Browsing, which I am not aware I am doing this on my moble.As you can see from my previous bills prior to the 14th May 201...

Resolved! Warning Hidden Charges

I have just been checking my Direct Debits [who does check them?] and found that i pay O2 twice - my line charges which are highlighted and in bold on my bill plus an additional £25.00 for the purchase of the phone ... thats £600.00 over 2 years ... ...

Resolved! Ending contract

Hi! I've had a lot of signal problems with o2 in my area over the past few months and long story short they have agreed to cancel my contract without the termination fee.However, they have asked me to reply to their email to confirm this. The email w...

Resolved! Direct debit issue

Hi all, I have a payment due tomorrow but thanks to my employer my wages wont be going in until thursday ( 6 days late ) does anyone know if i can just ring up and pay by card? thought it worth asking before i call and wait on hold for ages thanks

Resolved! Loyal O2 customer

I've been with O2 for many years. Recently smashed my phone mid contract so opted to pay off balance and upgrade.In doing so O2 have taken remaining balance but my order is "still in progress" I'm assuming. Credit check.Bad news for me as my credit h...

Resolved! PDF bills - downloading issues

I use Firefox as my browser and up until the end of Feb, it was no problem to go to the O2 website, my bill, view my bill section and download the pdf of the itemised bill, view it and then save it as a PDF file to my own computer (for later use in a...

Resolved! o2open discount only applied to tariff not handset

I'm in a bit of a pickle, i've recently come back to o2 and taken out a new contract online.A family member gave me a code which was for a 30% discount on the plan, unfortunately nowhere during the process of ordering or activating this discount in s...

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