Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Possibly leaving the country..

Hey guys, So it's looking likely I might be leaving the country in a couple of months for a year.I have 18 months left on my contract, as this decision has come up rather quickly. I understand I can't simply cancel the contract and return the phone, ...

Resolved! Bolt ons

I'm struggling finding a bolt on that consists of unlimited texts and unlimited data, can anybody help please?

Resolved! Battery Samsung Galaxy

Hi folks. I would like to buy a battery for a Samsung Galaxy S4. I often away camping so need a second one to use as a replacement with my phone. I cannot find this on the O2 shop online. Can someone please help me out and send me a link?! Much appre...

Resolved! Egypt

I am traveling to Egypt next year, I have O2 travel I have unlimited mins n texts, what will I get charged when I make calls or texts to uk ? Thank u

Resolved! Unlocking question with a slight twist.

I'm a SIM only O2 customer, have been with them for years. I've seen an 'Unwanted upgrade' O2 supplied Lumia 925 phone for sale locally. I need an unlocked phone as for two weeks per year I use a foreign SIM. I also want a phone that's 4G capable (My...

Resolved! o2 practically unusable during the day.

I'm in CM7-*** (Essex) using an Alcatel One Touch X230D USB Modem and I believe I'm using the Marks Farm Tesco mast. According to http://status.o2.co.uk/ my live results are:Normal coverage for Mobile internet and voice (3G)Fast networking. For smart...

Resolved! Basic Tariff Confusion

Just got a new phone on O2 and need to choose a tariff. First option is unlimited texts for £7.50 a month. Does that mean that when I top up by at least £7.50 I get unlimited texts for one month, and my calls and data come out of the £7.50? Or do I n...

Resolved! Previous bills

Does anybody know how to view and download previous O2 bills. I can't find it anywhere on the web site.

Resolved! False information

My contract ended in May didn't want to upgrade as was waiting on a new phone being released so moved to sim only tariff, was 12 month contract but was offered that I could upgrade after 30days. I made sure to get copy of transcript as was done onlin...

Resolved! Changing payment card

My father set up a contract for me and now i cant seem to change the payment details into my name. If i try to click on change payment details it seems as if i can only pay by a card which is in his name as it wont let me change the card holder name,...

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