Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Change tariff

I want to advise me, how i can change my tariff

Resolved! Contract Cancel & PAC Code Question

My 24 month minimum term comes to an end on 25/6/2014 and I want to take up a better deal with another network. I understand after this date I will be on a 30 day rolling contract.My question is if I request and use a PAC Code during this 30 day peri...

Resolved! O2 masts query - No 3g or 4g - Manchester

I live in south Manchester (M22 4NU) area and suffering from really bad 3g and 4g Network.It is now mainly connecting to the EDGE network. (I have asked other o2 customers in the local area - and I am not alone) I have checked on the status page and ...

Resolved! Upgrade

Ok folksneed a weebit advice, can upgrade my phone for free as of tomorrow (20/6/2014), the options from O2 direct are quite pricey compared to other online services, how easy is it to keep my number if I go to a online shop and staying on O2. The On...

Resolved! upgrade options

haveing problem completing checkout for order

Resolved! Loss of service

I am continually losing my sign on my phone. It's not just me, my wife phone is on 02 and that doing the same anyone any ideas why?? All software is up to date and the live status check shows no work is being undertaken in my area.

Resolved! pay monthly

hi i spoke to someone from 02 and got a contract and Ive received my confirmation email on logged in but it saying there no services or terms of condition

Resolved! 118118 call charges

Was in distress and ill telephoned 118 for number for local police station as live in country and it was closed. Without too much detail about my fit state of mind at time, I was sectioned under mental health act.The line was left open while police a...

Resolved! accounts

I have 4 02 accounts paid by direct debit and am using the banks switching service to transfer from halifax to barclays all 4 show as having gone from halifax the money is not "pending" its gone then dd cancelled but while 2 are agreed as having been...

Resolved! Wrong SIM sent - need to do some sort of swap?

I am a new customer to O2 and I was sent a standard SIM with my new phone instead of a micro SIM . I am waiting for the correct SIM to arrive and I was told that I have to contact O2 for some sort of swap to be done. What is this for and is it necess...

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