Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New contract and accompanying mobile (ORDER NO. MS-124233350) I did not request & do not want

I was contacted today & offered a reduction in my monthly tariff from £9+/month to £5; which I happily accepted. It was NOT explained to me that this lower tariff required the purchase of a new Samsung mobile (that I neither need nor want) at an annu...

Resolved! Selling my phone to o2

How do I sell my phone to o2

Resolved! Internet restrictions

Hi , I need to remove Internet restrictions.

Resolved! When my current contract finished I want to keep my number as a pay as you go

I want to keep my number as pay as you go sim after my current contract finish I don’t want to upgrade or renew this contract

Resolved! bill amount

I believe my bill is wrong

Where are my free headphones?

Where are my free headphones?very disappointed as it's been a couple of months since i bought the new phone.

Resolved! bill reduction after handset paid off

Will my bill go down next month now my handset is paid off?

Resolved! Calls and data in the Channel Islands

I am unclear as to whether I can use my regular calls and data allowance whilst in the Channel Islands.

Resolved! I’m unable to make a payment untill 21/7/23 iv got disabled son going into hospital need my phone fo

Please can I have help .I’m unable to pay my bill untill 21/7/23 &my sons disabled going into hospital for big o operation please May I have my phone back on to arrange necessary steps with St George’s drs

Resolved! Using my phone in the USA

Apologies up front if this is a stupid question. I have a Moto g(8) phone, which is pretty basic but it does what I need it to do. I plan to travel to the USA shortly and I've wondered how I can use my phone over there. I'll be travelling around a bi...

O2

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