Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Different Sim?

Wife has an old O2 samsung S3 and I have just given her my S4. The sim in the S3 will not fit the S4 as the S4 takes a smaller one, she has a O2 simplicity one in the S3 how can she change it for one she can use in my old S4?

Resolved! Unlocking old iPhone

Hi, I'm looking to sell my iPhone 5S, and obviously they sell higher when they're unlocked and I noticed O2 offer a service to unlock it via an online form. I saw this link and it states "Make sure you enter the mobile number that you bought the phon...

Resolved! Contract Number swap

Hi - I have two O2 numbers on Different SIMS. I have a cherished number on contract with 12 months to run. (My main Phone iPhone 5S).Other number is on PAYGO Monthly SIM. (Wifes iPhone 4S) I want to transfer my Cherished Contract number out to a new ...

Resolved! O2 Priority

Ever since it got updated wont work anymore keeps saying expired on everything i click onanyone know how 2 fix it

Resolved! Switch to PAYG - do I get a new SIM card (keeping same number)

My 24 month contract runs out on 29th October and I want to go PAYG with 02 from then on. Anyhew - I went on livechat this evening and I was advised they could switch me over to 02 pay as you go no problem. I agreed to this and they told me the reque...

LOSS OF PHONE SIGNAL STRENGTH (INDICATOR LIGHTS)

Dear Kudos, I have an iPhone 5 and since the end of last week, I have lost my signal strength and my iPhone only shows two lights - sometimes dropping to one within my residence. Prior to this, I have five lights always on. The transmitting mast is l...

Resolved! 4G Lanarkshire...when

Hi excellent service from O2 as iphone6 delivered yesterday and simple transfer icloud acc and apps Is there anyone who can give an indication as to when 4G will become available in Lanarkshire (South) Thanks S

New Month... 0 minutes?

so it's now reached my bill date and my data and text have been set back to what they are supposed to be but not been given minutes, why is this? will it show up later or have i done something wrong?

Resolved! Phone mast down, poor support

Hi, My phone has had an intermittent signal when at home since Thursday, meaning that i cannot send or receive calls SMS easily and cannot make telehone calls. Checking the o2 status website its a result of a known problem in a nearby town. My neighb...

Resolved! Upgrade early

Hiya, apologies if this is in the wrong place. I figured I'd get answers faster on here than waiting for the agents online the day after the iPhone 6 is released!I have an iPhone 5s but as it's only 16gb it's nearly full and that's without the new iO...

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