Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Porting 02 Telephone number to new Orange EE account

Pac code was requested 02.08.14 and despite several attemps the number has still not been transferred Why. My account is overdue by 12.30 which I am willing to pay as soon as you port this number and cancel my account with you as requested a month ag...

Resolved! o2 recycle iphone5 before iphone6 launch

as the title states can my o2 iphone5 be recycled for same day payment (170.00) before iphone 6 is launched Asking as i'm 1 year into 2 year refresh contract (Is it likely if I wait until the iphone6 is launched my iphone5 will be valued much lower s...

4g speed increase

It seems o2 have done something with a local mast where I work in london as im now getting 50mbps and over 20 upload and last week it was more like 12 download maybe we are getting there at last

Resolved! Restarting contract

I was luckily able to freeze my contract whilst out of the country, how do I restart it?

Resolved! Continuation of account validity

I am a low user and use my PAYG mobile phone (not 'Smartphone' - calls and texts only, no data) only for emergencies and occasional calls/messages.I understand that if the phone is not used for a specific period of time, the account may be closed and...

order not received for over one month.....

Hello About one month ago I placed an order for an iphone 5c. At the time of ordering it was my understanding the phone would be delivered in 24h. However, it seems the courier (UKMail) never delivered the package, On the tracking feature of their we...

Resolved! Unlock

I have got my unlock code and have put different sim in then it asks for sim pin which is12 digits long . When I do this it says it's incorrect can anybody help .

Resolved! New sim

Hi, my daughter gave me her old iPhone, how can I transfer my balance onto a new 02 sim from my old 02 sim

Resolved! Why can't I access my voicemail?

I need to check a voicemail on an old number/phone that was sent recently but I have no credit and I'm not topping up just to check a voicemail. I set up the voicemail ages ago when I was using the phone and chose my own pin, today when I used my lan...

Resolved! Changing number

Is this possible, if you have a new pay&go sim card but you are currently on contract and want to change your number, can you use that number from the new pay&go sim card instead rather then getting a random number from the system?

O2

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