Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! My contract runs out next week. Will it automatically renew and if so how do I cancel renewal?

Contract renewal

Resolved! PAC code

Need my PAC

Resolved! Are all 0800 numbers free if you dial without the leading zero?

Are all 0800 numbers free if you dial without the leading zero?

Resolved! Lumia 1020 order

I ordered a BLACK Lumia 1020 on Thursday 27th. They are out of stock now. I also ordered a YELLOW Lumia 1020 on Friday the 5th. I received it today. I still want the BLACK phone, but I am going away on Saturday and I need it before then, so if I can'...

Resolved! i'd like to change my direct debit bank details, it's not clear on your webiste how i do this

i'd like to change my direct debit bank details, it's not clear on your webiste how i do this

Resolved! contract ended yet still being charged monthly

12mth contract ended 3 months ago yet YOU are still taking monthly payments from my account why when you can clearly see the phone hasnt been used for 6mths

Resolved! Lolly

How do I cancel my contract , I have no problem at all but didn't realise my contract ended in June , need a new phone please.

Resolved! how do I cancel my contract? I want to cancel it from today 09/12/14

I want to cancel my o2 phone contract from today 09/12/14, how do i cancel it? The phone is shocking it's a nokia phone and despite it being fixed many times still freezers when someone phones me. Utterly shocking service at the Blackpool o2 shop. co...

Resolved! Bad indoor signal

I renewed my contract on o2 due to good deals, then bought a old house......the signal is poor in the house, soon as i go out side i have 4g, even switching the settings to 2g. Ive rang o2 for help, they put me towards the tugo app....which i can onl...

Resolved! How do I stop getting charged for picture msgs

How do I stop getting charged for picture msgs

O2

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