Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Misleading prices when upgrading

I am very disappointed with O2 and cannot wait to get out of this 12month contract with them. I thought I was upgrading and had a set deal, I even said to they guy on the phone 'does that figure cover everything?' And was assured it does, later to fi...

Resolved! Data not reset on billing date..

My bill was produced on the 14th jan. So my data should have reset, however it hasn't. I've now run out of internet and O2 was closed so spoke to someone on chat. The chat advisor said that id used all my data. I said that was impossible as I use wif...

Upgrading with O2

Never seen bad customers services team as O2 still waiting for issues to resloved. i would recomend never do upgrade with O2. it was bad choice for me to move to O2 from Orange 24 months ago. Last time i spoke to customer service manager was willing ...

Resolved! Long press 1 for dial voicemail

How do I configure the long press of "1" to access voicemail. I have been ill for a few weeks and it worked before but now I can only use 901.If I long press the 1 now, I just get a message saying "To set up voicemail, go to Menu > Settings" without ...

Open code

O2 open code now available for iPhone 6

All I want to do is remove any trace of being with O2, why is this so difficult?

Much to my dismay I find myself having to come back to this forum to further complain about O2 and yet again seek assistance in completing the most basic of tasks.All I want to do is unlock 2 of my phones from my previous contracts on the same number...

Fortress O2 ...

I received an inbound call from an unknown number +373 1111 1111 while roaming overseas, it was 25 minutes charged at £20.06. All other inbound calls were OK but this one was most unusual. I called customer service and asked O2 for the caller details...

Resolved! unable to connect to the net whilst roaming

Able to use internet on wifiBut today and yesterday am unable to use net whilst roamingCan make and receive phone callsHave lg g3Have checked service status - all fineHave checked and all settings are as expected to allow internet browsingHave done b...

Resolved! Paying bill

Need to pay bill but won't let me!!

Resolved! Going going not quite gone........?!

On Friday I received a text from O2 encouraging me to top up before 17/01/2015 and O2 would give me the same amount to use on calls,texts and data within 21 days....so I topped up £15 on 16/01/15 but O2 haven't sent me a text confirming the extra pro...

O2

Forum Posts