Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Data when top up

Hello, When I used to top up £15 I got 100 MB data. I have done it this time and I haven't got any data. Every day I am being charged £1 for using internet. Why is this happening? Thanks

Resolved! Details

I need help on to how to change my details with out speaking on the phone as my phone is broken. I need to chnage the account from my mums name to my name as i am now paying for it and also need to upgrade. Many thanks

Resolved! O2 network status text messages

I've just come off a fairly fruitless webchat with O2 about a text message I have received advising me of work planned around my postcode: O2: Just to say, there's work planned around [POSTCODE] over the next few days. It may affect your signal, but ...

Resolved! If I start a new contract can my partner transfer her old number onto it

Hi, My fiancees just put her notice on her vodafone contract and I wanted to get her a phone on O2, much better signal and service where we are. My question is can she transfer her old vodafone number to a new account in MY name. Thanks for any help.

Resolved! international top up

Hi I am emailing from NZ and cannot use my card to top up my phone. The card is working in shops etc but is being declined when I use it online to top up my phone, The phone has no credit at all at the moment and I am here until March 6th. I am email...

Resolved! Can I cancel my contract because I don't get any signal where I work?

I have taken out a 24 month contract and it's due to end in May this year. For 18 months now I have not received phone signal where I work. I need my phone for work and it has caused me alot of trouble. Am I able to cancel my contract (without paying...

O2 Signal Strength and POOR Customer Service

I know this is an old thread but... Been with O2 for as many years as I can remember and always had a perfect signal everywhere even in various places in the lake district and of course in the home but since I got my Nokia 710 smart phone about 5 mon...

dircet debit

i need to cancel my dircet debit for pay as you go go i did try and phone and cancel but no good

Resolved! Keeping my number switching between pay and go 02 phones

Hi, any ideas how to keep my phone number when switching 02 pay and go phones? Thanks.

Resolved! Bill

I'm on a pay monthly contract and I pay about £50 a month for it however there is the same phone and same contract for £34 a month does anyone know why I'd be paying so much more when I stick to my plan and don't go over ?

O2

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