Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

upgrade

HiI want to upgrade but I will not pass ythe credit check .Is there anything you can do to help

Resolved! Change Direct Debit details (new bank)

Hi! New customer on pay monthly. Had 1 bill and 1 direct debit so far. Can't get thru to anyone on the app always says "too busy". Just trying to change direct debit details (new bank). Can't find it anywhere in myo2. Also every time I try to log in ...

My bill

Hi I have my bills so is phone about to be barred

Resolved! Switch up and Disney plua

Currently have a o2 switch up contract and I’m thinking of switching up to a new handset. My o2 extra I selected with my first contact was Disney plus and I am now paying for the Disney service as I’m 7 months into my contract.if I switch up to a new...

Replacement sim not working whilst roaming

I recently got a replacement sim and it's not working abroad whilst I'm currently in Portugal. Is there anything I can do to fix this?

When my airtime plan end date?

I have a custom30 day airtime plan linked with an iPhone 14 device plan (September 22 iPhone 14 launch date)can you please tell me when my airtime plan unlinks from the device plan and what happens from that point. I don’t want the airtime plan as it...

Resolved! Can I use my O2 SIM in USA during holidays?

Hi,I am going on holidays to USA.Am I able to use my SIM allowances and internet as at home in UK?

Resolved! Restricted service

I missed my march payment due to an oversight on my part.reason being my son had recently died and my head was and still is all over the place. I had reminders and I did try to pay but the money went on to another device plan. I set up a 6 month repa...

Phone data and calls/texts not working

Is anyone having issues? I have no connection when not connected to WiFi. I also cannot make calls or send and receiving texts. I cannot ring the 02 help junker as I cannot make calls. And the chat help robot facility is a waste of time.I want to be ...

Bill

Ive paid bill but phone keeps asking me to pay for it

O2

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