Pay Monthly
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18702 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 187356 Views
  • 2 replies
  • 2 kudos

Resolved! How many Minutes Used no longer shows on bill

Hi. The new My O2 website no longer shows me how many minutes I have used on my latest bill. I've looked at the 'Your Detailed Usage' section and looked at the Minutes; it shows all the calls and times,but it no longer shows the total number of minut...

Anonymous by Not applicable
  • 2558 Views
  • 5 replies
  • 0 kudos

Resolved! No Service 28/01/2015

I got a new handset on Monday for which i needed a new sim that included 4g. Phone was working fine however no 3 or 4g or internet in general was available as my phone was apparently no set up for internet (my upgraded tarrif was for 10GB). I phoned ...

Anonymous by Not applicable
  • 3041 Views
  • 5 replies
  • 0 kudos

lost phone

lost my phone on new yrs eve phoned 02 to tell them so promt polite were they explained everything simply so understandin wot to do was easy nothing was a problem to them satisfying everyting done within 48 hrs new phone deliverd promtly

Anonymous by Not applicable
  • 1268 Views
  • 4 replies
  • 0 kudos

Resolved! Data when top up

Hello, When I used to top up £15 I got 100 MB data. I have done it this time and I haven't got any data. Every day I am being charged £1 for using internet. Why is this happening? Thanks

Anonymous by Not applicable
  • 1397 Views
  • 4 replies
  • 0 kudos

Resolved! Details

I need help on to how to change my details with out speaking on the phone as my phone is broken. I need to chnage the account from my mums name to my name as i am now paying for it and also need to upgrade. Many thanks

Anonymous by Not applicable
  • 1416 Views
  • 5 replies
  • 0 kudos

Resolved! O2 network status text messages

I've just come off a fairly fruitless webchat with O2 about a text message I have received advising me of work planned around my postcode: O2: Just to say, there's work planned around [POSTCODE] over the next few days. It may affect your signal, but ...

DavidA by Level 2: Apprentice
  • 3545 Views
  • 7 replies
  • 0 kudos

Resolved! international top up

Hi I am emailing from NZ and cannot use my card to top up my phone. The card is working in shops etc but is being declined when I use it online to top up my phone, The phone has no credit at all at the moment and I am here until March 6th. I am email...

Anonymous by Not applicable
  • 1417 Views
  • 3 replies
  • 0 kudos

O2 Signal Strength and POOR Customer Service

I know this is an old thread but... Been with O2 for as many years as I can remember and always had a perfect signal everywhere even in various places in the lake district and of course in the home but since I got my Nokia 710 smart phone about 5 mon...

Anonymous by Not applicable
  • 1989 Views
  • 9 replies
  • 0 kudos