Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 2 mobiles on same account, can I separate them?

I have a Pay monthly phone and my mum has recently got a pay monthly phone. As she doesn't have a credit history, I have put her on my 02 Account but it means that I pay for both my own and my mum's contract. How do I put her bank details in so she p...

Resolved! Long term customer at the end of his tether

I've been with O2 since they were BTCellnet and have been very happy up until a couple of years ago. O2 insurance has gone right downhill. My latest experience was that they didn't have my model in stock and so offered me 3 replacement handsets, but ...

Resolved! Cancelling auto top-up

Hi, I need to cancel my auto top-up on my O2 phone. Please can someone send me the website link to do this. Or can I do it at any O2 store? Many thanksD.

Resolved! o2 Refresh contract payments?

So i upgraded my phone last month to the new o2 Refresh contract and a new shiny S5 and i was all happy and smiley until yesterday.At dinner time yest i was basically cut off. and noone could get hold of me. I assumed it must be a signal issue in my ...

Resolved! how do 1 get through to an advisor i have an account number and everything what do i do?

how do 1 get through to an advisor i have an account number and everything what do i do?

Problems with sim swap.

Can someone help me please, recently swapped tarrifs (still on a pay monthly). Was told I needed to perform a sim swap as my new service has 4G.Did a sim swap as described however now I get no coverage using either my old or new sim.

O2 Refresh - Termination Charge

Anyone have any experience with this? I wanted to move from O2 to Three - (for the unlimited data and free data romaing abroad).I was told that if I paid off the handset part of my bill (£260) then I'd be free to leave whenever with no other cancella...

Resolved! 4g wrexham

in the last week I've been noticing that I've started to get a weak 4g signal around wrexham anyone else had this?

Resolved! Ending refresh contract and switching networks

Waited for O2 to roll out 4g near where i work to see if my signal issues improved but it didn't, i've already started a contract with Three but wanted to check a few things about cancelling my refresh contract with O2 and getting the number ported o...

Resolved! SMS group text automatically changed to MMS by Amazon Fire Phone

I recently put my O2 pay monthly sim into my Fire Phone and proceeded to sms 12 of my contacts in a group message about my number changing. I was shocked today when checking my balance that I had incurred charges of £4.00 due to sending these message...

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